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Case research: Sapiens partnership expands scope of key platform

“It means to service the insurance coverage trade, from any features in relation to coverage administration, claims administration and something in between,” mentioned Maarten Dauwe (pictured prime), director of product technique for P/C North America at Sapiens.

Combining a number of capabilities is healthier for customers and the trade, Dauwe famous.

“It’s going to attract the customers of that system to get them all the performance at their arms, seeing all the things they should know” in a single spot, he mentioned.

What’s extra, he famous, combining a number of capabilities on a platform deal with growing calls for for velocity from each the trade and the purchasers it serves.

“We see that taking place an increasing number of going ahead,” Dauwe famous. “After we wish to work with insurance coverage firms … [and] get insurance coverage we don’t wish to look forward to 5 days. We don’t wish to have a tough time. We wish all the things to have all the things snappy … and that’s what we’re driving ahead with this.”

Tech items

CoreSuite for P&C depends partly on the cloud, and machine studying, in addition to AI pushed algorithms that assist drive innovation and predictive actions. Dauwe added that there are additionally instruments that assist gas buyer expertise, enabling finish customers to have a greater expertise with the merchandise Sapiens gives.

APIs are additionally an vital ingredient.

“APIs are the middle that mainly mix all the things collectively,” Dauwe mentioned. “That’s how … our core answer communicates to all the ecosystems both on the service perspective, or to companions, or any exterior answer or providing product.”

APIs are key when Sapiens integrates its platform with a accomplice. These APIs assist to facilitate and usher in new applied sciences being developed as separate merchandise that may be introduced into the complete platform as an added providing.

That’s the state of affairs in play with Sapiens in its just lately introduced partnership with Intellagents, a no-code, hybrid cloud, impartial insurance coverage market platform supplier launched in 2019. The partnership expands the Sapiens CoreSuite for P&C and connects brokers and insurers to a brand new digital market with insurtech services and products, AI suppliers and extra. Particularly, Intellagents’ platform will combine with CoreSuite to present clients a big information market on a single adapter, making the development of further integrations for brand new interfaces not mandatory.


Teaming Sapiens’ platform with a possible accomplice begins with a cautious dialog, in keeping with Amanda Ingram (pictured beneath), the corporate’s propositions, ecosystem and alliances supervisor.

“Step one is to know what they’re attempting to attain, so after they come to us and speak about our platform, they’re very a lot requiring an end-to-end insurance coverage platform that they should run their enterprise finish to finish,” Ingram mentioned. “We’re very centered on the insurance coverage aspect of the enterprise, however what that additionally means is … [addressing] a necessity to have the ability to eat information from exterior sources, but additionally to eat algorithms, intelligence, studying capabilities – all of these good issues that the Intellagents platform is bringing within the single API.”

That quantities to pairing an integration level to a single integration level in a streamlined and simplified manner through API, she mentioned.

Sapiens is integrating Intellagents’ expertise into its CoreSuite platform so clients that hook into the principle platform can leverage all the Intellagent-related data as soon as they’re in, Ingram mentioned.

It turns into a comparatively easy expertise to combine Sapiens’ platform with clients, because of its presence on the cloud. Customers get a login and have a username/password mixture. They log in and entry a consumer interface that gives them with performance and capabilities to do new coverage enterprise, coverage endorsements, handle claims processes and handle submitting and transaction documentation, Ingram mentioned.

Incorporating a accomplice comparable to Intellagents can take from up to a couple hours or weeks, relying on the technological complexities with a given accomplice. A extra complicated accomplice the place workflows and a number of steps are concerned can take a couple of further weeks, Dauwe famous.



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