Wednesday, March 29, 2023
HomeAccountingIs your agency listening to the 2 most vital phrases within the...

Is your agency listening to the 2 most vital phrases within the English language?

After a busy summer season of touring, I’ve come to understand that two of an important phrases within the English dictionary are “Thanks.” 

I convey this up due to an expertise I had flying dwelling from trip on a regional airline just lately with my spouse and two younger daughters (age 4 and 7). The flight attendant was extremely pleasant. She even had a dialog with my children. 

I did not suppose a lot of it till about an hour into the flight, when she gave my spouse an official airline postcard. On the again, the attendant wrote by hand: “Thanks a lot for chatting with me in the present day. Your little ladies made my day. Protected travels.” After which she signed her identify. 

That postcard made my spouse’s day to say the least. And my ladies (Olivia and Claire) cherished it, too. On the finish of the flight, as passengers ready to exit the airplane, all of us heard the flight attendant’s announcement on the intercom: “Particular thanks to Olivia and Claire for being such nice fliers.” 

The regional airline was clearly making an effort to make higher connections with their prospects/vacationers. I do not know if flight attendants are required to write down a sure variety of thanks playing cards per flight, however they normally have some downtime mid-flight if they are not doing meals or beverage service. So why not ship higher service with one thing which may take 30 seconds? 

By the way in which, writing out thanks notes by hand — even when you do not have nice penmanship — makes a long-lasting impression on this digital age. It reveals you are not mass producing your sentiment and sending the identical notice to a number of folks through unsolicited mail or electronic mail. 

Nice. So, what does this story must do with managing your observe? 

Do you could have thanks playing cards in your staff, whether or not on private stationery or company stationery? As a part of your Monday assembly, you can ask every staff member: “What thanks notes did you ship out final week?”

Thanks notes might be despatched to a referral supply for making an ideal introduction. All too typically we’re so busy we overlook to thank folks for a referral. You would be thanking a shopper or a vendor for serving to you construct an ideal strategic relationship. Sending out a thanks card just isn’t solely going that will help you construct higher relationships, however it’s going to make you extra grateful and extra grateful usually, which makes everybody happier. Having an perspective of gratitude can be important when you consider within the legislation of karma, which says, “What goes round comes round.”

Even when you do not consider in karma, a Harvard Well being examine decided that the easy act of claiming “Thanks” can lead you to a happier life. Whenever you specific your thankfulness to others, it not solely makes others really feel nice, but it surely makes you are feeling nice. It offers peace of thoughts and inside happiness. Lastly, the largest good thing about sending a thanks notice is that you’ll probably stand out from the group. This easy act of etiquette and gratitude reveals you care in regards to the folks you’re employed with (and for) and displays very properly in your model. It reveals you are prepared to go the additional mile and reinforces your curiosity in that shopper, vendor, strategic associate or referral supply. Writing a thanks notice can be a good way to showcase your communication abilities, which is extremely vital in any shopper service enterprise. 

How will you develop extra of a mindset of gratitude? Top-of-the-line methods I do know is to have thanks playing cards on the prepared. Whenever you or your staff senses there’s an opportunity to construct a greater relationship with a shopper, prospect or strategic associate, you do not have to scramble round looking for one. Simply seize a pen, and scribble a couple of temporary, honest ideas. It solely takes a couple of minutes, however can present years of goodwill.

My column The 64/4 rule has extra about getting the utmost return in your time.

What’s your tackle gratitude? I might love to listen to from you.



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